Privacy Policy

Last Updated: April 8, 2025

This Privacy Policy describes how Vecktar Innovations ("Vecktar," "we," "us," or "our") collects, uses, and shares personal information of users of our website, Vecktar.com (the "Website"). This policy applies to all visitors and users of the Website.

Vecktar Innovations is an automation and interior design company located in Lusaka, Zambia.

1. Information We Collect

We may collect the following types of personal information from you:

Information You Provide Directly:

Contact Information: When you contact us through forms on the Website (e.g., contact forms, quote requests), subscribe to our newsletter, or communicate with us via email or phone, we may collect your name, email address, phone number, company name, and any other information you choose to provide.
Project Information: If you request a quote or engage our services, we may collect information related to your project, such as your design preferences, automation requirements, floor plans, budget, and other relevant details.
Account Information: If we offer account creation in the future, we may collect your username, password, and other registration details.
Communications: Records of your correspondence with us.
Feedback and Surveys: Information you provide in surveys or feedback forms.

Information We Collect Automatically:

Log Data: Our servers automatically record information ("Log Data") created by your use of the Website. This may include your IP address, browser type, referring/exit pages, operating system, date/time stamps, and related data.
Cookies and Similar Technologies: We may use cookies, web beacons, and other similar technologies to collect information about your browsing activities on our Website. This may include your preferences, pages you visit, and how you interact with the Website. You can manage your cookie preferences through your browser settings (see Section 5 below).
Device Information: We may collect information about the device you use to access the Website, including the device model, operating system, and unique device identifiers.

2. How We Use Your Information

We may use your personal information for the following purposes:

To Provide and Improve Our Services:

Responding to your inquiries and requests.
Providing you with quotes and information about our automation and interior design services.
Managing and fulfilling your projects.
Personalising your experience on the Website.
Improving the functionality and content of our Website.
Developing new services and features.

Communication:

Sending you newsletters, marketing communications, and updates about our services (where you have consented to receive such communications).
Responding to your feedback and inquiries.
Providing you with important notices and administrative information.

Analytics and Research:

Analyzing trends and user behaviour on our Website.
Conducting research and gathering statistics to improve our services and marketing efforts.

Legal and Security:

Complying with applicable laws, regulations, and legal processes.
Protecting the security and integrity of our Website and our business.
Preventing fraud and other illegal activities.

Other Purposes: For any other purpose disclosed to you at the time we collect your information or with your consent.

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

Service Providers: We may engage third-party service providers to assist us with various functions, such as website hosting, data analysis, email marketing, payment processing (if applicable), and customer service. These service providers will have access to your personal information only to the extent necessary to perform their services and are obligated to protect your information.

Business Partners: We may share information with trusted business partners to offer you relevant services or promotions, but only with your consent where required by law.

Legal Authorities: We may disclose your personal information to law enforcement agencies, government authorities, or other third parties if required by law or legal process, or if we believe in good faith that such disclosure is necessary to:

Comply with a legal obligation.
Protect our rights, property, or safety, or the rights, property, or safety of others.
Investigate and prevent fraud or other illegal activities.
Respond to an emergency.

Business Transfers: In the event of a merger, acquisition, reorganisation, sale of assets, or other business transaction, your personal information may be transferred to the acquiring entity or other third party involved. We will provide notice if your personal information becomes subject to a different privacy policy as a result of such a transaction.

With Your Consent: We may share your personal information with third parties for other purposes with your explicit consent.

4. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period will depend on the type of personal information and the purpose of processing.

5. Cookies and Your Choices

We use cookies and similar technologies to enhance your experience on our Website. You have the following choices regarding cookies:

Browser Settings: Most web browsers allow you to control cookies through their settings. You can typically block or delete cookies, or set your browser to notify you when a cookie is being sent. Please note that disabling cookies may affect the functionality of our Website.
Cookie Consent Banner: Upon your first visit to our Website, you will likely see a cookie consent banner that allows you to manage your preferences for non-essential cookies.

6. Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

Right to Access: You may have the right to request access to the personal information we hold about you.
Right to Rectification: You may have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure (Right to be Forgotten): In certain circumstances, you may have the right to request that we delete your personal information.
Right to Restriction of Processing: You may have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability: You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: You may have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided in Section 9 below. We may need to verify your identity before processing your request.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policy of every website you visit.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@vecktar.com
Phone: +260 968 782 084

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any updates. Significant changes to this policy will be notified more prominently, where feasible.

By using our Website, you signify your acceptance of this Privacy Policy.